Article 1 (Personal Information)

"Personal information" refers to "personal information" as defined in the Personal Information Protection Act, and includes information about a living individual that can identify a specific individual based on the name, date of birth, address, telephone number, contact information, and other descriptions contained in that information, as well as information that can identify a specific individual from that information alone, such as data related to appearance, fingerprints, and voiceprints, and the insurer number on a health insurance card (personal identification information).

Article 2 (Method of Collecting Personal Information)

When a user contacts us, we may ask for personal information such as their name, company affiliation, address, telephone number, and email address.

Article 3 (Purposes of Collecting and Using Personal Information)

Our purposes for collecting and using personal information are as follows:

• To provide and operate our services
• To respond to user inquiries (including verifying user identity)
• To send emails informing users of other services we offer
• To contact users as necessary, such as by providing important notices
• For purposes incidental to the above purposes of use

Article 4 (Changes in Purpose of Use)

We may change the purpose of use of personal information only if it is reasonably determined that the new purpose is still relevant to the previous purpose.
If we change the purpose of use, we will publish the new purpose on this website in a manner designated by our company.

Article 5 (Provision of Personal Information to Third Parties)

1. We will not provide personal information to third parties without the user's prior consent, except in the following cases. However, this does not apply if permitted by the Personal Information Protection Act or other laws and regulations:
   • When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the individual's consent.
   • When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the individual's consent.
   • When it is necessary to cooperate with a national or local government agency, or a person commissioned by them, in carrying out duties prescribed by law, and obtaining the individual's consent would likely hinder the performance of such duties.
   • When the following matters have been notified or published in advance and the Company has notified the Personal Information Protection Commission:
     1. When the purpose of use includes provision to a third party.
     2. Items of data to be provided to a third party.
     3. Means or method of provision to a third party.
     4. To cease providing personal information to a third party at the individual's request.
     5. Method of accepting the individual's request.
2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information will not be a third party:
   • When our company outsources all or part of the handling of personal information to the extent necessary to achieve the purpose of use
   • When personal information is provided in connection with a business succession due to a merger or other reason
   • When personal information is jointly used with a specific party, and the individual is notified in advance or made easily accessible to the individual of this fact, the items of personal information to be jointly used, the scope of the joint users, the purpose of use by the users, and the name or designation of the person responsible for managing the personal information.

Article 6 (Disclosure of Personal Information)

1. When an individual requests disclosure of their personal information, we will disclose it to them without delay. However, if disclosure would result in any of the following, we may not disclose all or part of the information. If we decide not to disclose it, we will notify you of this decision without delay. A fee of 1,000 yen will be charged per disclosure of personal information.
   • When there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party.
   • When there is a risk of significant interference with the proper performance of our business.
   • When there is a violation of other laws and regulations.
2. Notwithstanding the provisions of the preceding paragraph, as a general rule, we will not disclose information other than personal information, such as historical information and characteristic information.

Article 8 (Suspension of Use of Personal Information, etc.)

1. If an individual requests the suspension of use or deletion of their personal information (hereinafter referred to as "Suspension of Use, etc.") on the grounds that their personal information has been handled beyond the scope of the intended use or was obtained by fraudulent means, we will conduct the necessary investigation without delay.
2. If based on the results of the investigation under the preceding paragraph, we determine that it is necessary to comply with the request, we will Suspend Use, etc. of the personal information without delay.
3. If we Suspend Use, etc. pursuant to the provisions of the preceding paragraph, or if we decide not to Suspend Use, etc., we will notify the user without delay.
4. Notwithstanding the preceding two paragraphs, if Suspension of Use, etc. would be prohibitively expensive or would otherwise be difficult to implement, and alternative measures necessary to protect the user's rights and interests are available, we will take such alternative measures.

Article 9 (Changes to the Privacy Policy)

1. The contents of this Policy may be changed without notice to users, except as otherwise provided by law or other provisions of this Policy.
2. Unless otherwise specified by the Company, the revised Privacy Policy will take effect when posted on this website.

Article 10 (Inquiries)

For inquiries regarding this policy, please contact the following:
Address: Akasaka Office Heights 267, 4-13-5 Akasaka, Minato-ku, Tokyo
Company Name: CROSS-ZERO Inc.
CEO: Naoki Motoki
Email Address:info@x-z.jp